When it comes to “returns” we are committed to providing our customers with the best customer service.
NOTE: Due to the variety of products we carry on Junction 116, LLC. There are different return polices required by our warehouse; but all returns must have and RMA number. So please contact us as soon as possible so we can make your experience a pleasant one.
Please contact us before returning any item. We will not accept any returns unless you contact us first.
All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. No returns will be accepted without an RMA#. This policy is strictly enforced.
Under US Food laws, food items are not returnable or refundable unless found to be out of date or the wrong item was shipped.
Closeout products are “final sales” and cannot be returned.
A full credit for product is guaranteed or, replacement, if available, for all defective items. You may return a defective product up to 14 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 DAYS. (see note 1)
To request a return, you must contact us within 14 days from the date of delivery. Return request made beyond 14 days may be refused. To contact us, click on the “contact us” link at the top of our website and include a reference to your order number as well as the reason why you wish to return the item.
All returned Product(s) must be undamaged, in their original packaging and be able to be re-sold. Any return Product that arrives used, opened or in poor condition will not be entitled to a refund.
Please note that shipping is never refunded and a restocking fee of 20% may apply on non-damaged items that are returned.
Upon approval, we will provide you with the RMA number along with the address where to return the item. You will need to write the RMA number on the box and return it to the address provided. It is strongly recommended that you provide us with the tracking code from UPS or Fedex or USPS when returning an item so we can keep track of the shipment back to our warehouse.
A refund will then be issued as per our return policy once the item is received.
Please don’t hesitate to contact us should you have more questions about how we handle returns.
NOTE 1: While the majority of items we offer on Junction 116, LLC have a short return policy; there are other items that have a longer return time. Those items have a 30 day return policy. So please, if you have an issue with any item, it is important that you contact us as soon as possible in order to make your experience a pleasant one.
When an order is placed for an item, there are some cases that the item ordered is not currently in stock at one of our warehouses. It could be that the item may have been committed to another transaction just prior to the time you placed your order. This happens when the quantities did not update quick enough to reflect the correct availability of an item in the database. In such cases, it will raise a backorder flag on your order.
How will I know if my product is on backorder?
If an item you have ordered is flagged as a backorder, we will send you an e-mail to let you know about the backordered item before we continue processing your order. We will let you know the approximate *estimated* arrival time of the backordered item. You can then choose to wait for the backordered item or cancel it.
How long does a backorder remain active?
Backorders remain active for between 14 to 30 days on the majority of our products (the number of days is dependent on the manufacturer of said backordered item; so some restrictions apply per manufacturer – Contact Customer Service for specifics). When the manufacturer’s backorder time has expired, we will contact the manufacturer about the backordered item and verify the status of the item, if it is being discontinued, or when they actually expect the item to return to stock. Whether the item will be returning to stock or is being discontinued, we will contact you by email to let you know the status of the item.
About PayPal and the charges for the product(s) on backorder?
We conduct all business through PayPal. Your full order is processed through the PayPal service. When we discover an item is on backorder. You will be contacted by email about how you wish to precede with the item; if you cancel the item(s) a refund for the amount of the item(s) will be processed; or if you want to wait on the backorder, we will hold the funds until the backorder has reached the expiration of active status with us or the manufacturer; and upon this expiration a refund will be issued.