Faq

FAQs
Concerning the 50 percent of profits towards charity.
Special Order Service (Discontinued; renamed Special Item Requests)
About Tracking Numbers
Instructions for Stories from the Heart
About Backorders
About Mystery Boxes

Concerning the 50 percent of profits towards charity.

For every $100.00 in profits earned; 50 percent is donated to one of the following charities.

Charities listed here must maintain their program expenses at a minimum
of 50 percent of their donations or greater.

American Society for the Prevention of Cruelty to Animals
(ASPCA)
424 E. 92nd St
New York, NY 10128-6804
https://www.aspca.org

American Cancer Society
250 Williams Street NW
Atlanta, GA 30303
https://www.cancer.org/

Wounded Warriors Family Support
920 S. 107th Avenue, Suite 250
Omaha, NE 68114
https://www.wwfs.org/

The Conservation Fund
1655 N. Fort Myer Drive, Suite 1300
Arlington, Virginia 22209
https://www.conservationfund.org/

Alzheimer’s Foundation of America
322 Eighth Avenue, 7th Floor
New York, NY 10001
https://alzfdn.org/

Children Incorporated
PO Box 72848
North Chesterfield, VA 23235
https://childrenincorporated.org/

Tourette Association of America
42-40 Bell Boulevard, Suite 205
Bayside, NY 11361
https://www.tourette.org/

PA HERO WALK
C/O Al Pulice
5140 Ashbaugh Road
Murrysville, PA 15668
http://paherowalk.com/

Cystic Fibrosis Foundation
6931 Arlington Road
2nd Floor
Bethesda, MD 20814
https://www.cff.org/

RAINN (Rape, Abuse & Incest National Network)
1220 L St. NW, Suite 505
Washington, DC 20005
https://www.rainn.org

If you know of a charity that gives back more than it takes; please send us the link through our contact form
and briefly explain why you are suggesting it as a good one.

NOTE 1: Donations are given to each charity on a rotation basis.

Helpful Links to check on charities:

https://www.consumer.ftc.gov/articles/0074-giving-charity

https://www.charitynavigator.org

http://charitycheck101.org

https://www.guidestar.org

Special Order Service (Discontinued; renamed Special Item Requests)

*Updated 04-26-2019*

Special Item Request form can be found here.

Please Note: This is both a {Free Service and Paid Service}, the free service works on a first come, first served basis. While the paid service receives special discounts and preferential treatment (moves to the head of the line) and there is only a  limited number available.

This service renamed Special Item Request, is available to all of our customers who have registered on our site; and is provided completely free of any additional charge; except where applicable (as in a maintaining a member subscription).

Who is this service for?

It is for registered Junction 116 members only.  (Register Here)

It is for members that have been searching for that special gift and simply cannot find it.

How it works:

A member contacts us with a description of the product they are seeking through a Special Item Request.

We then check with all of our suppliers to see if we can order it in for you {note 1}. FYI: We have access to over a million products from all of our suppliers, vendors and manufacturers.

Next, we call or email the member about their item(s); which will include its availability, images (if emailed), along with the total cost; including shipping {note 2}.

Once the member has reviewed the item information and we receive payment; we will begin processing the order and the member will be kept informed every step of the way; right up until it is delivered.

Please Note: We cannot guarantee that every item that is requested via this service will be available. But we will do our very best to make sure your needs are met; we may offer comparable items to the member if their request for an item has been discontinued.

To set up a Special Item Request:

Fill out our Special Item Request form. After you have received a reply from us, login to your Junction 116 account and access your order, then pay through PayPal and your ordered will be processed and shipped.

We look forward to helping you find that special treasure.

Have a fantastic day!

Special Item Request – Categories

Note 1: This can take more than 12 to 48 hours depending on the response time of the supplier(s). (Holiday times may make this time frame longer)

Note 2: We use standard shipping on all items. However, there is a select few of our vendors, suppliers and manufacturers that will charge shipping on Special Item Request; though we may be able to waive their shipping depending on the Special Item Request; ordered. Shipping times on items with the Special Item Requests are estimated. The actual delivery time or date may vary depending on the supplier, vendor or manufacturer’s inventory levels and or from the location being shipped. Currently, the *average* time for most shipments and or deliveries using this service is within 1-4 weeks.  We will keep you updated on the processing, so that you know when to expect the items you ordered.

About Tracking Numbers

A tracking number should be available to you within 12-72 hours.

Why up to 72 hours?
We deal with many suppliers, manufacturers and vendors from around the world; and depending
on the time of day (usually after 4:00pm EST) or day of the week (Thursday after 4:00pm EST or Friday after 4:00pm EST); they
may be at close of day and will not begin processing until the next business day or they are closed for the weekend.

If you do not receive your tracking number within the 72 hours.

Please check your email *Spam* folder.

Still no tracking number?
Login into your Junction 116 account and click (contact).
For a quicker response – please reference your order number when contacting us.

Instructions for Stories from the Heart

We are looking to share your stories and life experiences about charity. So we are reaching out to all our family and friends; and that includes all of you folks outside of the USA too.

The stories we are looking for are the ones from the heart. Those special charitable moments that created an impression in some way and touched your heart, life or someone close to you.

Why are we doing this?

Ron and I hold a deep belief that through charity, one can cause a positive change in the world. And this is where the stories come in. One can give to charities, but, it is the stories of touching a heart or the personal triumphs over great challenges; through unyielding perseverance that will cause positive change in another.

Guidelines:

(Nothing here is written in stone; so be you with your story telling)
Stories should be 500-1000 words in length (This can be longer; choice is yours).
Use plain English.
Try and keep paragraphs to three or four sentences (choice is yours).
Try and stick to one idea per paragraph.
Make sure your story is original and as accurate as possible.
Double check that your story does not break someone’s copyright.
When possible, try and use direct quotes from your subject to help deliver the emotion and passion that was experienced.
One goal in sharing your story, it should leave the reader feeling inspired and positive.
Do not forget that punchy title for your story; keep it short, but, inspiring.

After you have completed your story:
Give a brief summary; if applicable to your story.
Include any charities that might have been involved. (Include contact information for possible inclusion into our list of charities)

Sharing your story and how it works:

After we have approved your story and it is ready to be shared.
We will publish it with full credit to you on our website blog under the category Stories from the Heart and on our Junction 116 Facebook Group and other holdings.
In addition, it will also be published with full credit to you with various other social media outlets and shared with the various charities we support; with full credit to you.
Remember also, the more people that read your story; the more awareness to topics surrounding your story will be raised and help cause change in someone’s heart.

Please submit your stories to sales@junction116.com with the *Subject Line* Stories from the Heart.

(Any questions should also be sent to this email with the same subject line)

Special Order Service for Verified Businesses (Discontinued; renamed Special Item Requests)

*Updated 04-26-2019* See Special Item Requests

About Backorders

When an order is placed for an item, there are some cases that the item ordered is not currently in stock at one of our warehouses. It could be that the item may have been committed to another transaction just prior to the time you placed your order. This happens when the quantities did not update quick enough to reflect the correct availability of an item in the database. In such cases, it will raise a backorder flag on your order.

How will I know if my product is on backorder?
If an item you have ordered is flagged as a backorder, we will send you an e-mail to let you know about the backordered item before we continue processing your order. We will let you know the approximate *estimated* arrival time of the backordered item. You can then choose to wait for the backordered item or cancel it.

How long does a backorder remain active?
Backorders remain active for between 14 to 30 days on the majority of our products (the number of days is dependent on the manufacturer of said backordered item; so some restrictions apply per manufacturer – Contact Customer Service for specifics). When the manufacturer’s backorder time has expired, we will contact the manufacturer about the backordered item and verify the status of the item, if it is being discontinued, or when they actually expect the item to return to stock. Whether the item will be returning to stock or is being discontinued, we will contact you by email to let you know the status of the item.

About PayPal and the charges for the product(s) on backorder?
We conduct all business through PayPal. Your full order is processed through the PayPal service. When we discover an item is on backorder. You will be contacted by email about how you wish to precede with the item; if you cancel the item(s) a refund for the amount of the item(s) will be processed; or if you want to wait on the backorder, we will hold the funds until the backorder has reached the expiration of active status with us or the manufacturer; and upon this expiration a refund will be issued.

About Mystery Boxes (Member Subscription Only)

Attention: Our Mystery Boxes are NOT a lottery, raffle, sweepstakes, or any form of gambling.

How it Works:

Pick the Mystery Box you want  ~ $45, $50, $60, $75, $100, etc…
Then Select the type of Mystery Box ~ Home, Personal or Business.
Optionally, you may select Female, Male, Unisex or NA.
Then pay for your Mystery Box; and then after payment is confirmed; the process begins.

About the Mystery Box and the Process: 

Junction 116, LLC is in the business of generating donations for the charities we support. So 50 percent of the order will be used for a donation to one of our current charities. As an example:(if you buy a Mystery Box for $50, then $25 is going to be a donation, and the remaining $25 goes towards your Mystery Box).

Next, we look at your choice of Mystery Box. Is it Home, Personal or Business and whether you choose the option of Female or Male.  Now is where the fun begins for us; and we do me fun. Because it is just exciting to be sending out a surprise; and we are doubly happy, because of you, we are meeting our goals of helping others through charitable donations. It truly is a great feeling. Though, one more point to note about the Mystery Boxes, they are treated very personal and not like an assembly line item. Which means, each Mystery Box is unique and we do our darndest not to duplicate them. Furthermore, extra time is taken to ensure the item is in good working order (not broken), and when it is packaged, that it meets our package requirements, in order to survive the rest of its journey to you.

More about the Process:

After we pick your Special Mystery Box item. It is ordered and shipped to us from one of our 90 plus Manufacturers, Suppliers or Vendors (they are worldwide). Then, depending on the time of the week and where we order your Special Mystery Box item, it may take a couple of extra business days. Though we should point out, delivery times of Mystery Boxes will vary from a couple days up to  3 weeks, it is all dependent on the Special Mystery Box item we have ordered for you. But, do not despair on the times, we will keep you informed with updates on its travels. And once it is officially en-route to you; a tracking number will be provided.

We really hope you enjoy your Mystery Box!

Returns:
It does not happen very often, but, on occasion a Mystery Box will arrive broken, in which case it must be reported to us and no more than 4 days later due to inventory constraints on some items; it should include a photo(s) of the damage, your invoice number and then emailed to sales@junction116.com; after which you will receive further instructions about the return/exchange of the broken item. FYI: The the Mystery Box will be replaced with the same (if possible) or an item of equal or greater value in accordance with our Mystery Box Policy. In addition, it should be noted, that refunds are not given due to the very nature of it being a Mystery Box (To Define: We do not offer refunds, returns or credits for dissatisfaction of contents.)

NOTE: the Mystery item will have a MSRP (Manufacturer’s Suggested Retail Price) equal to or greater than the remaining value of the Mystery Box purchased after the donation amount; As an example:($50 = $25 Donation and $25 MSRP Mystery Box). Additionally, it should be noted that the Mystery Box is a brand new item, but in some instances it may be a manufacturer’s refurbished item (like new). Though, in either case, the Mystery Box will be equal to or greater than the remaining value of the Mystery Box purchased after the donation amount .

Mystery Box Categories:

Women and Men Accessories

Apparel

Art Supplies

Automotive

Baby

Baseball Caps

Bath and Bedding

Batteries and Chargers

Books and Videos

Botanicals and Herbs

Bulk Supplies

Bulk Accessories

Bulk General Merchandise

Cables and Adapters

Cameras

Cell Phones and Accessories

Collectibles

College Memorabilia

Commercial Displays

Computers

Costumes and Props

Die Cast Model Cars and Trucks

Dvd Players and Recorders

Eco-home

Education and Reference

Electronics

Entertainment

Exercise and Fitness

Fine Art

Fragrance and Perfume

Gadgets

Garage Storage

Garden and Outdoor Decor

General and Kids

General Merchandise

Gifts

Health and Beauty

Hobby

Home Decor

Home Improvement

Home Scent

Household

Hunting

Jewelry

Kitchen

Knives

Multi-tools

Lawn & Garden

Learning and Education

Licensed Novelties

Lifestyle

Lingerie

Magic, Juggling and Novelties

Marine

Massage Therapy

Miscellaneous uncategorized

Motorcycle

Movies

Musical Instruments

Network Hardware

Observation and Security

Spiritual and Religious

Office and Supplies

Optics

Outdoors and Sport

Paper Crafts

Party Supplies

Patio Lawn and Garden

Pet Supplies

Photographic

Phys Ed

Poker and Casino Supplies

Pool and Spa

Posters and Paintings

Printers

Rosegold

School and Office Supplies

School Safety

Seasonal

Shoes and Boots

Sound

Sports Action Camera

Sports Fan Memorabilia

Sports Merchandise

Tactical Gear

Telecommunication

Tools and Hardware

Toys and Games

Travel and Bags

Watches